Make Friends With Your Phone
Direct Selling Women's Association
Phone Phobia? Here are a few tips to help get you on the phone so
you can call to offer a show, schedule a private appointment, and
gather referrals.
*Put yourself in a positive frame of mind before
you make the call and transfer your enthusiasm to the person you
are calling.
*The first fifteen seconds sets the tone for your
entire call. Your most effective introduction is one with professionalism
and warmth.
*Be polite and show respect by asking "Is this
a good time for you?"
*Everyone wants to feel special,
so in the beginning build rapport by offering a sincere compliment
or asking about her family or a special interest.
*Use recommended scripts and dialogue
provided by your company. They are included in your training material
because they have worked well! Set a goal to use the script as is
for at least six calls and only after trying it as is change it to
suite your personal style.
*Go for it! You made the call -
now make the most of the opportunity by offering to:
1) Save them money by mentioning a special
offer or suggesting they hold a show/party and earn free products
and discounts.
2) Earn additional income by helping them
start a home-based business with your company.
3) Share the product or the business opportunity
with a friend. Offer a referral incentive for any leads they provide
who end up joining your team.
*No matter what the result always
ask for a referral by saying, "Who do you know who needs to do
some gift holiday shopping or who would like to have some additional
cash?"
Set Yourself Up For Success
Every month you have a new opportunity to make a difference in your
business. But you can't make a difference if you do not make contact
with the lifeline of your success: your customers, hostesses, and
people within your circle of influence.
In fact, for many direct selling leaders their success
each month is in direct proportion to the time they invest in making
customer calls the first few days of the month. Plan time right now
to contact EVERY previous customer and hostess.
1) Gather your customer records so you have
what you need at your fingertips.
2) Select key dates on which you'd like
to hold shows and schedule opportunity interviews.
3) Have the customer service dialogue from
your manual where you can reference it.
4) Have product literature and order forms
available.
5) Make a list of what you want to share
during the call; check to see how they are enjoying their products
and make suggestions for the future.
6) Take a moment to review your goals and
visualize your success.
7) Pick up the phone and start dialing!
Be persistent! It may take ten calls to get the response
you want.
This article has been provided by Nikki Keohohou who is a Co-Founder
of the Direct Selling Women's Association. The Association offers
a community web site where direct sellers enjoy 24-hour access to
industry specific information and resources designed to help them
successfully manage their business. Discover this one-of-a-kind, all-inclusive
business-building resource at www.mydswa.org
or contact them at info@mydswa.org.
|
